Refund Policy

Digital Products: All sales are final once delivered. Refunds or replacements are issued within [Refund window in days] days only if:

• The item doesn't work and a working replacement cannot be provided.

• You were double-charged or the product was never delivered.

• The product is materially different from its description.

• Exclusions: No refunds if used, activated, incompatible with stated requirements, or if you change your mind.

Subscriptions: Cancel anytime via your dashboard or by opening a support ticket. You retain access until the billing period ends (no prorated refunds). Report erroneous renewals within [Refund window in days] days.

EU & UK Consumers: 14-day statutory right of withdrawal applies to physical goods. For digital content, you agree at checkout that delivery begins immediately, waiving your right of withdrawal once delivery starts.

How to Request a Refund: Open a support ticket on our website or Discord (discord.gg/voramarket) and include:

• Your order number and account email.

• The product and a description of the issue.

• Screenshots or error messages.

• Note: Approved refunds go to your original payment method (crypto is refunded at purchase fiat value less network fees).

Chargebacks: Please contact support before opening a payment dispute. Chargebacks on delivered items may be contested, and associated accounts/licenses may be suspended during the dispute.


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